Conversational knowledge graph powered virtual assistant for application performance management
US10762113B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 31, 2018 |
| Grant date | Sep 1, 2020 |
| Priority date | — |
| Expiry date | Jul 21, 2038 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N5/027
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
In one embodiment, a method of processing a natural language input using a conversational knowledge graph in a virtual assistant is disclosed. The method includes receiving a natural language query from a user; translating the natural language query received from the user into corresponding intents; retrieving conversational knowledge context information based on the intents; using the retrieved conversational knowledge context information to customize back-end service calls to downstream applications; receiving a result of the customized back-end service calls; sending the result of the customized back-end service calls in a response to the natural language understanding system; translating the response from the fulfillment service system into a natural language response; and providing the natural language translated response to the user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.