Techniques to predictively respond to user requests using natural language processing
US10762300B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 20, 2018 |
| Grant date | Sep 1, 2020 |
| Priority date | — |
| Expiry date | Jan 25, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F16/3329
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Techniques to predictively respond to user requests using natural language processing are described. In one embodiment, an apparatus may comprise a client communication component operative to receive a user service request from a user client; an interaction processing component operative to submit the user service request to a memory-based natural language processing component; generate a series of user interaction exchanges with the user client based on output from the memory-based natural language processing component, wherein the series of user interaction exchanges are represented in a memory component of the memory-based natural language processing component; and receive one or more operator instructions for the performance of the user service request from the memory-based natural language processing component; and a user interface component operative to display the one or more operator instructions in an operator console. Other embodiments are described and claimed.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.