Network trouble shooting digital assistant system
US10764116B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 27, 2019 |
| Grant date | Sep 1, 2020 |
| Priority date | — |
| Expiry date | Jun 27, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/16
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A system for troubleshooting a network, the system comprising a virtual machine including a virtual central processor in communication with at least one memory, virtual machine including a knowledge base configured to store contextual information related to the network; a knowledge base manager in communication with the knowledge base, the knowledge base manager configured to collect at least one of contextual information and problem information from at least one data source on the network and populate the knowledge base; a problem monitor in communication with the knowledge base and the knowledge base manager, the problem monitor configured to receive the problem information from the knowledge base manager; a query evaluation engine in communication with the knowledge base and the problem monitor; an interface configured to receive a query; and a natural language query translator in communication with the interface and the query evaluation engine; wherein the natural language query translator is configured to provide a natural language query from the interface and transmit the query in a machine readable format to the query evaluation engine; wherein the query evaluation engine co…
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.