Patent · US Active

Method for conversion and classification of data based on context

US10764431B1 · kind B1 · utility

11Cited by

8References

16Claims

0Family size

Assignee

CAPITAL ONE SERVICES, LLC · US

Inventors

Vincent Pham · Champaign, US
Fardin Abdi Taghi Abad · Champaign, US
Reza Farivar · Champaign, US
Kate Key · Effingham, US
Anh Truong · Champaign, US
Jeremy Goodsitt · Champaign, US
Austin Walters · McLean, US

Key dates

Filing date	Sep 17, 2019
Grant date	Sep 1, 2020
Priority date	—
Expiry date	Sep 17, 2039

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2203/551
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

When a new communication is received at a server, the system can generate machine readable data pertaining to the communication, e.g., a transcript for the communication. Using the transcript, the system can utilize natural language processing techniques to find at least one request in the communication. The system can search summaries of prior communications, and if there is a communication including a similar request, the system can display a record of the prior communication.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.