System and method for assisting user to resolve a hardware issue and a software issue
US10769043B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 25, 2018 |
| Grant date | Sep 8, 2020 |
| Priority date | — |
| Expiry date | Oct 30, 2038 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N3/092
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
The present disclosure relates to system(s) and method(s) for assisting a user to resolve a hardware issue and a software issue. The system identifies, a target cluster, associated with a new ticket received from the user, from the set of clusters. Further, the system recommends one or more runbook scripts, from a runbook repository, associated with the new ticket. The system further identifies a new runbook script, corresponding to the new ticket, from a set of external repositories. Further, the system executes at least one of the one or more runbook scripts or the new runbook script, associated with the new ticket. The system further generates a document based on the execution of the one or more runbook scripts or the new runbook script, thereby assisting the user to resolve a target issue.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.