ETA-based item pick-up and fulfillment alternatives
US10769712B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Jul 16, 2018 |
| Grant date | Sep 8, 2020 |
| Priority date | — |
| Expiry date | Mar 6, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/1093
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A customer may place an order for items to be picked up at a merchant location. Upon receiving an indication that the customer is initiating travel to the merchant location to pick up the items, multiple ETA data points for the customer may be determined while the customer is in transit to the merchant location. Based on the ETA data, it may be determined that the customer is likely to arrive after the merchant location closes, which may prevent the customer from being able to pick up the items from the merchant location. Alternative fulfillment options may be presented to the customer to enable the customer to obtain the items. The alternative fulfillment options may include picking up the items at an alternative merchant location, scheduling a delivery of the items, picking up the items from the merchant location at a subsequent time, or facilitating a cancelation of the order.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.