System, method, apparatus, and computer program product for providing mobile device support services
US10779159B2 · kind B2 · utility
1Cited by
13References
30Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Nov 3, 2017 |
| Grant date | Sep 15, 2020 |
| Priority date | — |
| Expiry date | Dec 18, 2037 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W24/04
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method is provided for diagnosing and assessing potential faults with a mobile device. Based on device status data acquired from the mobile device and aggregated device status data from other mobile devices, potential faults with the mobile device may be diagnosed, and the impact of such potential faults may be evaluated. A corresponding system, apparatus, and computer program product are also provided.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.