System and method for offering customers' appointments based on their predicted likelihood of accepting the appointment
US10783499B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 2, 2017 |
| Grant date | Sep 22, 2020 |
| Priority date | — |
| Expiry date | Aug 12, 2038 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/067
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A non-transitory storage medium having stored thereon instructions, the instructions being executable by one or more processors to perform operations comprising responsive to a trigger, generating a model based on extracted features from a first selection of data from a dataset, testing the predictive appointment model based on a second selection of data from the dataset. Applying the predictive appointment model to the dataset to generate customer preference probabilities. Aggregating a list of available appointments. Predicting and proactively contacting customers most likely to accept one or more available appointments based on the customer preference probabilities.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.