Patent · US Active

Method and system for sentiment analysis

US10789430B2 · kind B2 · utility

3Cited by
3References
33Claims
0Family size

Inventors

Key dates

Filing dateNov 19, 2018
Grant dateSep 29, 2020
Priority date
Expiry dateApr 4, 2039

Classification

  • Technology area (CPC G)Physics
  • CPC primaryG06F40/35
  • WIPO fieldComputer technology
  • WIPO sectorElectrical engineering

Abstract

Methods, systems, and computer program product for automatically performing sentiment analysis on texts, such as telephone call transcripts and electronic written communications. Disclosed techniques include, inter alia, lexicon training, handling of negations and shifters, pruning of lexicons, confidence calculation for token orientation, supervised customization, lexicon mixing, and adaptive segmentation.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.