Method and system for sentiment analysis
US10789430B2 · kind B2 · utility
3Cited by
3References
33Claims
0Family size
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Key dates
| Filing date | Nov 19, 2018 |
| Grant date | Sep 29, 2020 |
| Priority date | — |
| Expiry date | Apr 4, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F40/35
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Methods, systems, and computer program product for automatically performing sentiment analysis on texts, such as telephone call transcripts and electronic written communications. Disclosed techniques include, inter alia, lexicon training, handling of negations and shifters, pruning of lexicons, confidence calculation for token orientation, supervised customization, lexicon mixing, and adaptive segmentation.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.