Measuring mutual understanding in human-computer conversation
US10789534B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jul 29, 2016 |
| Grant date | Sep 29, 2020 |
| Priority date | — |
| Expiry date | Sep 21, 2038 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N3/02
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Technical solutions are described for analyzing a natural language conversation-generating machine. The computer implemented method includes identifying, from a conversation log, a plurality of adjacency pairs. The method further includes determining, from the adjacency pairs, a number of adjacency pairs with outcome success indicators. The method further includes determining, from the adjacency pairs, a number of adjacency pairs with outcome failure indicators. The method further includes computing a mutual understanding score for the machine by computing a ratio of the number of adjacency pairs with outcome success indicators and the number of adjacency pairs with outcome failure indicators.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.