Automated call requests with status updates

US10791220B2 · kind B2 · utility

Assignee

• Google LLC · US

Inventors

• Eyal Segalis · Tel Aviv-Yafo, IL
• Daniel Walevski · Brooklyn, US
• Yaniv Leviathan · Savyon, IL
• Yossi Matias · Nes Ziona, IL

Key dates

• Filing date: Apr 6, 2018
• Grant date: Sep 29, 2020
• Expiry date: Apr 21, 2038

Classification

• Technology area (CPC —): General

Abstract

Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, relating to synthetic call status updates. In some implementations, a method includes determining, by a task manager module, that a triggering event has occurred to provide a current status of a user call request. The method may then determine, by the task manager module, the current status of the user call request. A representation of the current status of the user call request is generated. Then, the generated representation of the current status of the user call request is provided to the user.