Patent · US Active

Interface synchronization system and method

US10795531B2 · kind B2 · utility

0Cited by

1References

18Claims

0Family size

Assignee

ADP, Inc. · US

Inventors

Shawn Murphy · Seattle, US
Michael Syrquin · New York, US
Fernando Santos · Lisbon, PT
Jennifer Herman · Readington, US
Diego Bonilla · New York, US
Dianne Frommelt · New York, US
Sarah Iodice · New York, US
Allison Harrison · New York, US
Charles Lafferty · New York, US
Kimberly Wyman · New York, US
Nancy Ressler · New York, US
Steven Petros · New York, US

Key dates

Filing date	Feb 1, 2019
Grant date	Oct 6, 2020
Priority date	—
Expiry date	Feb 1, 2039

Classification

Technology area (CPC G)Physics
CPC primaryG06Q30/016
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

A method, an apparatus, a system, and a computer program product for synchronizing a display context across a plurality of customer service applications. A computer system receives a service request from a first customer over one of a plurality of communication channels. The computer system accesses a first customer service ticket within a first customer context displayed in a first graphical user interface of a first customer service application. The computer system accesses a set of customer service tools within the first customer context displayed in a second graphical user interface of a second application. The computer system synchronizes the display context across both the first graphical user interface of the first application and the second graphical user interface of the second application.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.