Processor for analyzing heterogeneous data streams across multiple modes and multiple parties
US10798191B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 2, 2018 |
| Grant date | Oct 6, 2020 |
| Priority date | — |
| Expiry date | Dec 11, 2038 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L67/146
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method including identifying an interaction between two parties, the interaction hosted by a remote server, is provided. The method includes identifying a first mode from a provider for the interaction by the two parties from multiple modes provided by the remote server, and obtaining, from the remote server, an identification for each of the parties, the identification being associated with the mode. The method includes identifying a duration of the interaction for each of the at least two parties and associating the interaction with an asynchronous interaction in a second communication mode from a second provider having a common identification with one of the parties. The method includes storing, in a database, a record of the interaction event that includes the first mode, the identification for each of the at least two parties, and the duration of the interaction for each of the at least two parties.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.