Validating provided information in a conversation
US10810212B2 · kind B2 · utility
Inventors
Key dates
| Filing date | Jul 29, 2016 |
| Grant date | Oct 20, 2020 |
| Priority date | — |
| Expiry date | Aug 11, 2038 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/6054
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
For validating information provided in a conversation, apparatus, methods, and program products are disclosed. The apparatus includes an association module that associates a plurality of items of caller identification data with a caller, an information module that identifies, using a speech recognition application, caller information from speech of the caller during a telephonic conversation with a call recipient, a comparison module that compares the plurality of items of caller identification data with the caller information, and a validation module that calculates a confidence score based on the comparison of the plurality of items of caller identification data with the caller information and presents, to the call recipient, the confidence score.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.