Page-based incident correlation for network applications
US10810362B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jul 17, 2015 |
| Grant date | Oct 20, 2020 |
| Priority date | — |
| Expiry date | May 13, 2036 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/10
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
An information collection module receives an incident report request from a user of a browser running a network application on a client system to thereby provide a page in the browser. The information collection module collects incident data including user interactions with the page, client system features and operations associated with executing the network application, and a document object model (DOM) of the page. An annotation tool of the network application receives annotations of the page from the user for inclusion in the incident data, and a server-side incident manager receives the incident data. The server-side incident manager includes a rendering engine that renders the document object model and the annotations, and an incident analyzer that displays the collected user interactions, and client system features and operations, and the rendered document object model and annotations.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.