Bot network orchestration to provide enriched service request responses
US10812343B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 3, 2017 |
| Grant date | Oct 20, 2020 |
| Priority date | — |
| Expiry date | Apr 24, 2038 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L67/52
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
An increasing number of bots become available each day that perform automated tasks over the Internet to help facilitate a variety of service requests for a user. Thus, embodiments are directed to an orchestration service configured to perform bot network orchestration in order to provide enriched responses to service requests and/or in order to find one accurate answer among large numbers of bot responses to a specific query. For example, a service request for a user that involves at least one service provider may be received. A plurality of bots to orchestrate a processing of the service request may be determined. Instructions may be provided to the bots associated with aspects of the service request, where each bot is selected based on an aspect of the service request. Responses received from the bots may be integrated into a service response and provided to a requestor of the service request.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.