Method and system for a chat box eco-system in a federated architecture
US10817667B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 4, 2018 |
| Grant date | Oct 27, 2020 |
| Priority date | — |
| Expiry date | Sep 4, 2038 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L67/131
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method and a virtual agent system services a user request from a user. The virtual agent system includes: (a) a conversational user interface receiving the user request and communicating with two or more virtual agents; and (b) a dialog manager including a natural language processing module, that directs operations of the conversational user interface, wherein the dialog manager (i) receives and analyzes the user request from the conversation user interface using the natural language processing module, (ii) causes the conversational user interface to request and to receive a response to the user request from each of the virtual agents, and (iii) integrates the received responses to the user request into an integrated response based on the natural language processing module and causes the conversational user interface to provide the integrated response to the user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.