Resolving customer communication security vulnerabilities
US10819735B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | May 17, 2019 |
| Grant date | Oct 27, 2020 |
| Priority date | — |
| Expiry date | May 17, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L43/091
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Various embodiments for resolving customer communication security vulnerabilities are provided. Customer traffic data is stored in a database and analyzed to identify problem traffic. A report of a first user device and a usage history for the first user device is obtained. Similarities between the usage history of the first user device and the problem traffic are searched for to identify an issue. A first vulnerability is remedied on the first user device by a first remote action in response to the issue being identified. A second user device that is in a same account as the first user device and that has engaged in similar problematic communications as the first user device is identified. A second vulnerability is proactively remedied on the second user device by a second remote action.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.