Method and apparatus of processing caller responses
US10827068B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | May 28, 2019 |
| Grant date | Nov 3, 2020 |
| Priority date | — |
| Expiry date | May 28, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2250/58
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Disclosed is a method, apparatus, system and non-transitory computer program product configured to process user call responses and assign caller specific preferences to the user based on the caller's feedback. One example method of processing spoken words from a user of a calling platform may include operations, such as calling a user via a call processing device, and sending a call prompt message to the user after the user has answered the call, the call prompt message soliciting a user response. The user may respond and the response is received as a spoken call greeting from the user in response to the call prompt message. Other operations may include recording the spoken call greeting, and determining whether the spoken call greeting is indicative of a language preference. The system may process the user's word or utterances and assign language preferences to the user based on the user provided information.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.