Patent · US Active

System and method for co-browsing

US10831851B2 · kind B2 · utility

2Cited by

1References

18Claims

0Family size

Assignee

Veeva Systems Inc. · US

Inventors

Arno Sosna · Pleasanton, US
Timothy S. Murphy · Berkeley, US
Cindy Chiang · Sunnyvale, US
Ling Lam · Fremont, US
Robert MacDonell · Pleasanton, US
Hui Wang · San Ramon, US
Tao Dong · Suzhou, CN

Key dates

Filing date	Jan 30, 2015
Grant date	Nov 10, 2020
Priority date	—
Expiry date	Apr 29, 2036

Classification

Technology area (CPC H)Electricity
CPC primaryH04L51/18
WIPO fieldDigital communication
WIPO sectorElectrical engineering

Abstract

The co-browsing system described enables participants to share controlled content during a co-browsing session. A first participant's input on a web page may be collected and transferred to a second participant's computing device. The browser in the second participant's computing device, which is displaying the same web page, may receive the first participant's input and be manipulated by the first participant's input. Consequently, the participants may share a web-browsing experience while they jointly navigate web-related content at the same time, including the content and their activities on web pages, as if they are interacting with the web page on the same screen. Such controlled content co-browsing occurs in a system which has a repository of controlled content items and customer relationship management (CRM) information.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.