Translation of ticket for resolution
US10831999B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 26, 2019 |
| Grant date | Nov 10, 2020 |
| Priority date | — |
| Expiry date | Apr 27, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F40/47
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
One embodiment provides a method, including: receiving a foreign language trouble ticket requiring resolution; translating text of the foreign language trouble ticket into a language known to the person, wherein the translating comprises (i) translating a subset of foreign language keywords within a portion of the foreign language trouble ticket identified as a problem portion into the known language and (ii) translating a remaining subset of keywords into the known language using keyword links generated from previously resolved tickets by: extracting keywords from the historical tickets, wherein the keywords are recognized as corresponding to an identified portion; and generating at least one keyword link from at least one of the identified portions identified as a problem description portion; and directing the known language ticket to a resolver group, wherein the resolver group is selected based upon an issue identified within the ticket.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.