System and method for scoring performance of chatbots
US10832002B2 · kind B2 · utility
7Cited by
3References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | May 8, 2018 |
| Grant date | Nov 10, 2020 |
| Priority date | — |
| Expiry date | Jan 8, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/222
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method, apparatus, system and a computer program product are provided for scoring performance of a chatbot by capturing specified node performance metrics based on user interactions with one or more nodes in a dialog flow for the chatbot; assigning a score to each of the one or more nodes based on the specified node performance metrics; and assessing a performance measure for at least a portion of the chatbot by combining scores assigned to selected nodes in the dialog flow.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.