Search tool for improved workflow efficiency for insurance claim associates

US10832329B1 · kind B1 · utility

Assignee

• State Farm Mutual Automobile Insurance Company · US

Inventors

• John H. Jenkins · Bloomington, US
• Andrew J. Feit · Normal, US
• Christina M. Boring · Bloomington, US
• Chadd Eugene Grove · Bloomington, US
• Brent D. Hellewell · Bloomington, US
• Beth Craig · Bloomington, US
• Kevin Stuepfert · Bloomington, US
• Robert S. Loy · Bloomington, US
• Scott M. Wirtjes · Tremont, US
• Scott E. Lackey · Bloomington, US
• Manuela Holt · Heyworth, US
• David Kuriyan Schuster · Bloomington, US
• Jeremy M. Miller · Normal, US

Key dates

• Filing date: Oct 13, 2015
• Grant date: Nov 10, 2020
• Expiry date: Dec 21, 2038

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q40/08
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

In a computer-implemented method for facilitating handling, by a user of a computing device, of a call from an insurance customer regarding a loss event, an interactive search display may be provided. A set of one or more search terms entered by the user may be used to perform a search of one or more databases storing policy information. A set of results and an interactive control may be presented to the user. The results may include an entry for a first person. A particular relationship between the first person and the loss event, specified by the user via the interactive control, and information associated with the first person, may be used to cause loss report information to be automatically added to one or more loss reporting fields. The loss report information may be caused to be stored in a claims database as a part of a loss report record.