Intent authoring using weak supervision and co-training for automated response systems
US10832659B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 31, 2018 |
| Grant date | Nov 10, 2020 |
| Priority date | — |
| Expiry date | Jan 4, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L2015/223
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Embodiments for training an automated response system using weak supervision and co-training in a computing environment are provided. A plurality of conversational logs comprising interactive dialog sessions between agents and clients for a given product or service are received. A subset of the plurality of conversational logs are retrieved according to a defined criterion, and a selected set of the subset of the plurality of retrieved conversational logs are labeled by a user. The labeling is associated with a semantic scope of intent considered by the clients. A combination of propagation operations and learning algorithms using the selected set of labeled conversational logs are applied to a remaining corpus of the plurality of conversational logs to train the automated response system according to the semantic scope of intent.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.