Controlling communication devices using a web-based unified communications platform
US10834147B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 22, 2019 |
| Grant date | Nov 10, 2020 |
| Priority date | — |
| Expiry date | Apr 24, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/42
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Methods and systems for controlling a communication device using a web-based unified communication platform are provided. In one aspect, a method includes receiving initial call status data from notification services. The method includes configuring bi-directional data binding between the platform and call servers. The method also includes generating a call initiation request by providing parameters associated with the first communication device to the call servers and transmitting the call initiation request to the first communication device. The method also includes connecting, in response to the first communication device accepting the call initiation request, the first communication device to the platform to facilitate a call to a second communication device. The method also includes receiving updated call status data associated with the call. The method also includes providing action controls associated with the call to a first client device associated with a user via a graphical user interface in a web-browser.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.