Delivering content during a hold

US10834256B1 · kind B1 · utility

Assignee

• MICROSOFT TECHNOLOGY LICENSING, LLC · US

Inventors

• Abhilash Chandrasekharan Nair · Bothell, US
• Namendra Kumar · Redmond, US
• Adit A. Dalvi · Seattle, US
• Joel Harodi Marquez Catano · Redmond, US
• Anuraag Veturi · Seattle, US
• Anand Srinivasan · San Diego, US
• Pramod Jaisalmeria · Redmond, US
• Pallavi Mahajan · Ghaziabad, IN

Key dates

• Filing date: Sep 26, 2019
• Grant date: Nov 10, 2020
• Expiry date: Sep 26, 2039

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04M3/4285
• WIPO field: Telecommunications
• WIPO sector: Electrical engineering

Abstract

Disclosed are systems, methods, and non-transitory computer-readable media for delivering content to a client device placed on hold. A communication system establishes a communication session between a client device placed on hold and a content delivery service, during which the content delivery service streams content to the client device via the established communication session. The communication session between the client device that initiated the hold and the client devices that are placed on hold is terminated, thereby allowing the client device that initiated the hold to establish communication sessions other client devices if so desired. A unique identifier generated to reference the hold is provided to the client device that initiated the hold, which the client device may then use to reference the hold to execute a desired action, such as ending the hold, terminating the communication session, retrieving a status of the hold, etc.