Patent · US Active

Multi-domain chatbot

US10841251B1 · kind B1 · utility

2Cited by

26References

19Claims

0Family size

Assignee

MOVEWORKS, INC. · US

Inventors

Mukund Ramachandran · Sunnyvale, US
Desmond Wing-Yin Chan · Saratoga, US
Nick Naixuan Guo · Mountain View, US
Jing Chen · Mountain View, US
Jiang Chen · Laoheishan, CN
Vaibhav Nivargi · Palo Alto, US
Varun Singh · Mountain View, US
Bhavin Nicholas Shah · Fremont, US

Key dates

Filing date	Feb 11, 2020
Grant date	Nov 17, 2020
Priority date	—
Expiry date	Feb 11, 2040

Classification

Technology area (CPC H)Electricity
CPC primaryH04L51/214
WIPO fieldDigital communication
WIPO sectorElectrical engineering

Abstract

A multi-domain chatbot is used to service a message of a user. An automated agent of the multi-domain chatbot may act as an intermediary between the user and a plurality of domain-specific modules of the multi-domain chatbot. The automated agent may receive the message from the user, determine an intent of the message, and based on the intent, determine a group of the domain-specific modules that should be investigated. The automated agent may then investigate the group of domain-specific modules by sending the user message to and receiving responses from the domain-specific modules within the group. Based on the received responses, the automated agent may determine whether to provide, to the user, one of the domain-specific responses or a null response, in the event that none of the domain-specific responses is aligned with the intent of the message.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.