Determination of a response to a query

US10846294B2 · kind B2 · utility

Assignee

• ACCENTURE GLOBAL SOLUTIONS LIMITED · IE

Inventors

• Chung-Sheng Li · Scarsdale, US
• Benjamin Nathan Grosof · Mercer Island, US
• Madhura Shivaram · Savanuru, IN
• Guanglei Xiong · Pleasanton, US
• Colin Connors · Campbell, US
• Kyle Patrick Johnson · San Francisco, US
• Emmanuel Munguia Tapia · Newark, US
• Mingzhu Lu · Tuji, CN
• Golnaz Ghasemiesfeh · Sunnyvale, US
• Tsunghan Wu · San Jose, US
• Neeru Narang · San Jose, US
• Sukryool Kang · Dublin, US
• Kayhan Moharreri · San Jose, US

Key dates

• Filing date: Jul 17, 2018
• Grant date: Nov 24, 2020
• Expiry date: Jan 18, 2039

Classification

• Technology area (CPC G): Physics
• CPC primary: G06N3/08
• WIPO field: Computer technology
• WIPO sector: Electrical engineering

Abstract

A system for determining a response to a query includes a receiver to receive a query along with a plurality of potential responses to the query. A detector detects a topic and a type of the query based on information extracted from text and structure. Further, a selector selects at least one of a plurality of techniques for processing the query and the plurality of potential responses, based on the topic and the type of the query. An obtainer obtains an answer by execution of each of the selected techniques for processing the query and the plurality of potential responses along with an associated confidence score. A determinator determines one of obtained answers as a correct response to the query, based on a comparison between confidence scores associated with the answers.