Intelligent configuration management of user devices
US10853215B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | May 7, 2019 |
| Grant date | Dec 1, 2020 |
| Priority date | — |
| Expiry date | May 27, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F2201/865
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A solution is disclosed for intelligent configuration management of user devices that includes: receiving application performance data for a plurality of applications from each of a first plurality of tenant environments or cloud services or both, the application performance data including a program ID for at least one application of the plurality of applications; receiving incident alerts related to the first program ID from each of a second plurality of tenant environments; based at least on receiving the incident alerts, determining whether a count of the second plurality of tenant environments meets a threshold; and based at least on the count of the second plurality of tenant environments meeting the threshold, requesting incident reports related to the program ID from each of a third plurality of tenant environments, wherein the third plurality of tenant environments has a smaller count than the count of the second plurality of tenant environments.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.