Response recommendation system
US10853577B2 · kind B2 · utility
1Cited by
5References
20Claims
0Family size
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Key dates
| Filing date | Sep 21, 2018 |
| Grant date | Dec 1, 2020 |
| Priority date | — |
| Expiry date | Jan 10, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N3/044
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A data processing system analyzes a corpus of conversation data received at an interactive conversation service to train a response recommendation model. The response recommendation model generates response vectors based on custom responses and using the trained model and generates a context vector based on received input at the interactive conversation service. The context vector is compared to the set of response vectors to identify a set of recommended responses, which are recommended to an agent conversing with a user using the interactive conversation service.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.