Proactive service reminder based on customer configuration
US10862751B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 24, 2016 |
| Grant date | Dec 8, 2020 |
| Priority date | — |
| Expiry date | Feb 14, 2037 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/5041
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Described are techniques for determining relevant upgrades for customers. Data storage system configuration information describing existing data storage system configurations for one or more customers is received. One or more service pack documents are received. Each of the one or more service pack documents may include one or more rules denoting data storage system configuration conditions relevant to functionality performed in a software upgrade associated with each service pack document. Analysis is performed, such as by a risk analytic engine, of the data storage system configuration information in accordance with the one or more service pack documents. Processing includes identifying, in accordance with the analysis, which of the one or more service pack documents identify a software upgrade relevant to the data storage system configurations of the customers. Additionally, a customized report may be generated and proactively sent to each of the customers regarding particular upgrades relevant to each customer.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.