Patent · US Active

Method and system for processing interactive voice response input in a call setup message

US10863034B2 · kind B2 · utility

2Cited by

2References

15Claims

0Family size

Assignee

Vonage Business Inc. · US

Inventors

Itay Bianco · Nes Ziona, IL
Brian Pante · Lake Como, US
Yuval Golan · Nesher, IL

Key dates

Filing date	Jul 28, 2015
Grant date	Dec 8, 2020
Priority date	—
Expiry date	Feb 5, 2038

Classification

Technology area (CPC H)Electricity
CPC primaryH04M3/4936
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A method and apparatus for processing IVR input in a call setup message are provided herein. The method includes receiving at an IVR system a call setup message including information associated with one or more data fields; parsing the information included in the call setup message; and directing the call based on the information included in the call setup message.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.