Customer churn risk engine for a co-location facility
US10867267B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 29, 2016 |
| Grant date | Dec 15, 2020 |
| Priority date | — |
| Expiry date | Aug 19, 2038 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F16/951
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
In some examples, a customer churn risk engine is configured to query at least one of co-location data indicating co-location facility usage by a particular co-location facility customer and telemetry data indicating interconnections established between the particular co-location facility customer and at least one additional co-location facility customer within at least one co-location facility operated by a co-location facility provider. The customer churn risk engine is further configured to generate, based at least in part on at least one of the co-location data and the telemetry data, a churn risk score for the particular co-location facility customer. The customer churn risk engine is configured to output the churn risk score for the particular co-location facility customer.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.