Determining and servicing user intent with a virtual assistant
US10877784B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | May 30, 2018 |
| Grant date | Dec 29, 2020 |
| Priority date | — |
| Expiry date | Dec 16, 2038 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/52
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A virtual assistant receives a message including message content from a client device. The virtual assistant determines an intent to organize an event and initial parameters for the event based on the message content. The virtual assistant retrieves a set of messages related to the received message from a data store and refines the initial parameters based on the related messages. A set of potential recommendations is generated based on the refined event parameters and the virtual assistant selects one or more of the potential recommendations to surface to users. The selected recommendations are sent to the client device for presentation to the user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.