Monitoring user experience for cloud-based services
US10877867B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 17, 2019 |
| Grant date | Dec 29, 2020 |
| Priority date | — |
| Expiry date | Dec 17, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F2201/86
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Techniques for monitoring user experience for cloud-based services, availed via an entity, are described. Server computing device(s) can receive, from a user device using a cloud-based service, data associated with component(s) of the user device, wherein the data is indicative of a user experience associated with the user device while using the cloud-based service. The server computing device(s) can monitor, using rule(s) and based at least partly on the data, changes to a state of the user device. The server computing device(s) can determine, based at least partly on the monitoring, an occurrence of a trigger event associated with a remedial action and can effectuate the remedial action. As a result, techniques described herein enable near real-time—and in some examples, automatic—reporting and/or remediation for preventing and/or correcting changes to the state of the user device that can cause poor user experiences.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.