Efficient incident response through tree-based visualizations of hierarchical clustering
US10877946B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | May 31, 2017 |
| Grant date | Dec 29, 2020 |
| Priority date | — |
| Expiry date | Jan 5, 2038 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F16/9027
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A computer system stores incident records in a database. When a user wants to resolve a particular current incident, the computer system will access the current incident record from an incident queue. The computer system also identifies historical incident records that share one or more attributes with the current incident record. The computer system creates a plurality of clusters from the current incident record and the selected historical incident records. The clusters are then arranged into a hierarchical tree. This hierarchical tree is presented in a graphical user interface. A user can select a node to access additional information for that node. The computer system generates a first suggested response to a particular current incident based on the incident records included in the selected node. The computer system presents the first suggested response to the particular current incident in a graphical user interface.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.