Techniques for supervising communications from multiple communication modalities
US10880254B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 31, 2017 |
| Grant date | Dec 29, 2020 |
| Priority date | — |
| Expiry date | Oct 31, 2037 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/52
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Provided herein are methods, systems, and computer-program products for providing a supervision system for review of one or more communications associated with an enterprise. The supervision system may be configured to identify the one or more communications from communications associated with the enterprise. A communication may be identified for review according to one or more policies. A policy may indicate criteria that are defined by an enterprise that indicate a communication that should be reviewed. After the communication is identified for review, the communication may be analyzed using one or more filters. A filter may indicate when a communication should not be reviewed, even when the communication is identified for review based on a policy. After a communication is both identified by a policy and not filtered by a filter, the communication may be added to a queue. A queue may be used to organize communications to be reviewed.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.