Techniques for identifying issues related to digital interactions on websites
US10880358B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Feb 20, 2019 |
| Grant date | Dec 29, 2020 |
| Priority date | — |
| Expiry date | May 6, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F2201/875
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Techniques are described herein for identifying issues related to digital interactions. For example, a detection system may be provided to analyze suspect sessions to determine if one or more stages associated with the suspect sessions are underperforming compared to corresponding stages associated with similar sessions. The detection system may provide a user interface that allows a user to select one or more attributes that may be associated with one or more sessions. Selection of the one or more attributes may identify multiple sessions (referred to as suspect sessions herein). The one or more suspect sessions may be analyzed to determine whether one or more stages associated with the one or more suspect sessions are underperforming compared to corresponding stages associated with one or more other sessions determined to be similar to the one or more suspect sessions.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.