Transferring a customer from an ATM transaction to a device-based transaction during an error state, and applications thereof
US10885507B1 · kind B1 · utility
4Cited by
4References
27Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Dec 6, 2019 |
| Grant date | Jan 5, 2021 |
| Priority date | — |
| Expiry date | Dec 6, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG07F19/208
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A system and method of operating a computing system including: detecting, based on a log file of an automated teller machine (ATM), an error event; identifying a customer associated with the error event based on the log file; accessing, from a customer identification database, a customer profile associated with the customer; authenticating the customer on a mobile application, based on the customer profile; and initiating a mobile transaction session based on authenticating the customer, wherein the customer can complete a transaction with the ATM via the mobile application during the mobile transaction session.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.