Deep learning techniques based multi-purpose conversational agents for processing natural language queries

US10891438B2 · kind B2 · utility

Assignee

• Tata Consultancy Services Limited · IN

Inventors

• Mahesh Prasad SINGH · Roslyn Heights, US
• Puneet Agarwal · San Francisco, US
• Ashish Chaudhary · Noida, IN
• Gautam Shroff · Manesar, IN
• Prerna KHURANA · Noida, IN
• Mayur PATIDAR · Noida, IN
• Vivek Bisht · Noida, IN
• Rachit Bansal · New Delhi, IN
• Prateek Sachan · Noida, IN
• Rohit Kumar · Bengaluru, IN

Key dates

• Filing date: Apr 15, 2019
• Grant date: Jan 12, 2021
• Expiry date: Sep 25, 2039

Classification

• Technology area (CPC G): Physics
• CPC primary: G06N20/00
• WIPO field: Computer technology
• WIPO sector: Electrical engineering

Abstract

Systems and methods for Deep Learning techniques based multi-purpose conversational agents for processing natural language queries. The traditional systems and methods provide for conversational systems for processing natural language queries but do not employ Deep Learning techniques, and thus are unable to process large number of intents. Embodiments of the present disclosure provide for Deep Learning techniques based multi-purpose conversational agents for processing the natural language queries by defining and logically integrating a plurality of components comprising of multi-purpose conversational agents, identifying an appropriate agent to process one or more natural language queries by a High Level Intent Identification technique, predicting a probable user intent, classifying the query, and generate a set of responses by querying or updating one or more knowledge graphs.