Methods and apparatus for using artificial intelligence entities to provide information to an end user
US10891627B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 15, 2017 |
| Grant date | Jan 12, 2021 |
| Priority date | — |
| Expiry date | May 4, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N3/006
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method for using an artificial intelligence (AI) entity to interface with a customer relationship management (CRM) software platform online is provided. The method receives user input changes to the CRM software platform, by the AI entity comprising at least one processor and a memory element, wherein the AI entity is configured to perform chat-bot functionality; alters, by the at least one processor, contents of the CRM software platform associated with the user input changes, in response to the AI entity receiving the user input changes; continuously receives CRM data from the CRM software platform, by the at least one processor; receives, by the at least one processor, a user request for a subset of the CRM data; and in response to the user request, transmits the subset.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.