Customizing responses to users in automated dialogue systems
US10891956B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jul 10, 2019 |
| Grant date | Jan 12, 2021 |
| Priority date | — |
| Expiry date | Jul 10, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L15/26
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Mechanisms are provided for customizing responses to future questions based on identified anomalies in user profile information. An automated dialogue system monitors information associated with a plurality of entities, where the information includes quantities for variable values associated with the entities. The automated dialogue system, in response to determining that a quantity of a variable value associated with an entity in the plurality of entities has changed by an amount equal to or exceeding a corresponding threshold value, generates response information associated with a quantity of the variable value and an entity to respond to at least one future question. In addition, the automated dialogue system stores the responsive information in association with the entity for later retrieval in response to initiation of a dialogue session with the automated dialogue system. Time thresholds may be established for determining when to stop using the responsive information for responding to questions.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.