Automated caller identification for improved workflow efficiency for insurance claim associates

US10896469B1 · kind B1 · utility

Assignee

• State Farm Mutual Automobile Insurance Company · US

Inventors

• John H. Jenkins · Bloomington, US
• Andrew J. Feit · Normal, US
• Christina M. Boring · Bloomington, US
• Chadd Eugene Grove · Bloomington, US
• Brent D. Hellewell · Bloomington, US
• Beth Craig · Bloomington, US
• Kevin Stuepfert · Bloomington, US
• Robert S. Loy · Bloomington, US
• Scott M. Wirtjes · Tremont, US
• Scott E. Lackey · Bloomington, US
• Manuela Holt · Heyworth, US
• David Kuriyan Schuster · Bloomington, US
• Jeremy M. Miller · Normal, US

Key dates

• Filing date: Oct 13, 2015
• Grant date: Jan 19, 2021
• Expiry date: Apr 27, 2038

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/016
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

In a computer-implemented method for facilitating handling, by a user of a computing device having one or more display screens, of a call from an insurance customer regarding a loss event, a caller identification system may be accessed by one or more servers to determine a phone number associated with the call from the insurance customer. The phone number may be used to automatically retrieve customer information associated with the insurance customer from one or more databases of an insurance provider. The customer information may include a name of the insurance customer and/or a policy number of an insurance policy of the insurance customer. A customer overview, including the retrieved name and/or the retrieved policy number, may be displayed to the user on the one or more display screens.