Real-time conversation analysis system
US10896688B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | May 10, 2018 |
| Grant date | Jan 19, 2021 |
| Priority date | — |
| Expiry date | Sep 19, 2038 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG10L17/00
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A conversation analysis system has a local system configured to capture conversation data associated with a conversation between an individual and a user and a backend system electronically connected to the local system. The backend system has a suggestion system configured to receive the conversation data from the local system and extract, by an analysis unit, information from the conversation data indicative of a mood of the individual. The suggestion system is further configured to classify, by a classifier unit, the individual based on the extracted information, including determining a current classification and determine, by a suggestion unit, one or more rules based at least on the current classification and stored information in a knowledge base. The suggestion system is further configured to provide, by the suggestion unit, at least one of an alert or suggestion to the user based on the one or more rules.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.