Systems, apparatus, and methods for platform-agnostic message processing
US10904200B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 10, 2019 |
| Grant date | Jan 26, 2021 |
| Priority date | — |
| Expiry date | Apr 10, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/02
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Systems, apparatus, and methods are disclosed for intelligent communication over multiple communications platforms. A dispatch controller interfaces with at least one communication platform to obtain and convert messages to a platform-agnostic format annotated with user and source information. A processing and routing controller applies natural language processing and machine learning techniques to interpret user requests and simultaneously become better at interpreting user requests. A task performance controller invokes specific tasks extracted from routed messages and/or initiates responses to user requests. At least one message bus communicates between the dispatch controller, the processing controller, and the task performance controller, and at least one memory device stores data and processor-executable instructions employed by the dispatch controller, the processing controller, and the task performance controller.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.