Reprioritizing waitlisted callers based on real-time biometric feedback
US10904388B2 · kind B2 · utility
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20Claims
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Key dates
| Filing date | Sep 21, 2018 |
| Grant date | Jan 26, 2021 |
| Priority date | — |
| Expiry date | Dec 30, 2038 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2250/12
- WIPO fieldMedical technology
- WIPO sectorInstruments
Abstract
Techniques for reprioritizing waitlisted callers using biometric feedback. A biometric aspect of a calling user is monitored in real time via a sensor. A digital output characterizing an emotional state of the user is generated. The digital output is encoded and transmitted to a server via multi-frequency signaling. The server decodes the digital output and reprioritizes the calling user relative to other calling users in the waitlist, in order to expedite the calling user being serviced.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.