Fault determination via telemetry data and state changes
US10915390B2 · kind B2 · utility
0Cited by
5References
15Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Feb 3, 2017 |
| Grant date | Feb 9, 2021 |
| Priority date | — |
| Expiry date | Aug 28, 2037 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L1/24
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
In some examples, a computing device can determine a data state from telemetry data received from a plurality of client devices, determine a state change using the data state determined from the telemetry data, determine, using the state change, a potential cause of a fault of a component of a client device of the plurality of client devices, where the potential cause of the fault is determined in response to receiving a support inquiry from the client device, and display a timeline of state changes, where the timeline includes the determined state change of the client device.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.