Schemaless systems and methods for automatically building and utilizing a chatbot knowledge base or the like
US10922342B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 11, 2018 |
| Grant date | Feb 16, 2021 |
| Priority date | — |
| Expiry date | Jan 4, 2039 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06N20/00
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Schemaless systems and methods for automatically building and utilizing a chatbot knowledge base or the like. Textual analytics tools, such as natural language processing (NLP) and/or deep learning engines, are used to analyze the knowledge base and uncover and highlight gaps, which are turned into topics. Predetermined answers to these queries can then be prepared manually, or by an artificial intelligence (AI) algorithm with alternative database visibility. In this manner, new question-and-answer (Q&A) pairs are generated by the systems and methods in an automated manner, for later use by a chatbot, coaching system, or the like. These processes are iterative. Advantageously, transferring the processes from manual control to automated control greatly conserves resources.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.