Cognitive communication channel-adaptation based on context
US10924417B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 11, 2019 |
| Grant date | Feb 16, 2021 |
| Priority date | — |
| Expiry date | Feb 5, 2039 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L67/565
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Methods, computer program products, and systems are presented. The methods include, for instance: predicting an upcoming communication content in a current channel based on learning input data from a plurality of sources relevant to a communication activity of a user. A user response to the predicted content is assessed and a communication channel model for the factors including the input data is selected. A user satisfaction level with the current channel is checked against a predefined threshold for the selected communication channel model. For the current channel that is less than satisfactory, an adaptive action is taken to adapt the current channel to another for the user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.