Device, method, and graphical user interface for managing customer relationships using a lightweight messaging platform
US10924444B2 · kind B2 · utility
6Cited by
12References
16Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Dec 2, 2014 |
| Grant date | Feb 16, 2021 |
| Priority date | — |
| Expiry date | Mar 6, 2038 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L51/046
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A server sends, to an electronic device of a first user, a data structure that includes a hierarchical interaction tree having a plurality of interaction nodes. The server then receives, from the electronic device of the first user, a first message, wherein the first message from the electronic device of the first user is selected from a set of predefined first-reply messages. Each first-reply message of the set of predefined first-reply messages corresponds to a distinct interaction node of the hierarchical interaction tree.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.